Blacksburg, VA – iSpQ.com was nominated today for the “Technology ROI Award” in the customer service area.  Right Now Technologies nominated the nanoCom product website for the award given by Baseline Magazine and Nucleus Research.

The award honors companies who deploy a technology that increases their level of customer service and eases costs.   Right Now Technologies, who is a leading provider of customer support software, chose iSpQ.com exemplified the awards goals with their software.  Some of Right Now's other notable customers include:  Air New Zealand, Ben & Jerry's, British Airways, Cisco, Dolby Laboratories, Inc., Electronic Arts, Pioneer, Remington, Sanyo, and more than 100 public sector clients including the Social Security Administration and the State of Florida.

Overall, 93 percent of all iSpQ.com support visitors find his or her answer in the self-help section.  The other seven percent go on to submit questions to the support staff through email.  This elaborate system helps customer service representatives maximize their time and give the best support possible.

Winners will be honored at a celebration in New York City on June 10, 2003.

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