Important Notice

No nanoCom products/websites are intended for use of children under 13 years of age. iSpQ VideoChat and iSpQWeb are for use of adults 18 years of age and older. If it comes to the attention of nanoCom Corporation through a reliable means, determined by nanoCom Corporation, that a registered or unregistered user is a child under 18 years of age, nanoCom will cancel that user's account without refund.

nanoCom develops software that, like most Internet applications, is vulnerable to various security issues and should be considered insecure. By using Internet communication software, such as nanoCom software, you may be subject to:

• Exposure to objectionable material and/or parties
• Your Information and materials listed or sent, on or through the iSpQ/nanoCom/BuddyVision/iSpQWeb systems, may be exposed to other community members, other users of the software, the general public or any other entity for which the information was not intended.

Use of nanoCom software, website, online materials, servers, directories, databases or tools related to or part of the iSpQ or nanoCom system are subject to the terms and conditions of the license agreement that accompanied nanoCom software, any updates of nanoCom software, and the nanoCom Corporation Privacy policy.

I. General Company Privacy Standards

Information Collection and Use

Except where you are expressly informed otherwise or as described immediately below, nanoCom Corporation is the sole owner of the information collected from iSpQ/BuddyVision/nanoCom software applications and websites. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Information submitted to nanoCom Corporation

There are two types of user-submitted information we collect: Public and Private. Public information is defined as personal information that may be displayed on the website or within software applications. Private information is defined as any information that is not available to other nanoCom software/website visitors or users but is collected by nanoCom Corporation.

Public Information

To accomplish our goal of bringing people together, we must gather personal information, which may or may not include, but not limited to: a software username, gender, age, ethnic background, preference/lifestyle information and general geographic location. Much of this information is optional, and meant to be seen by members and visitors but cannot be used to identify a specific member by personal name, address, or email address, etc. Optional personal information, which is voluntarily posted can appear within nanoCom software/directories and on iSpQWeb. Public information posted on iSpQWeb can be removed by visiting http://myspq.ispq.com/AccountInfo.asp  

Private Information

This information is gathered from various areas of our website and within the software. This information includes, but is not limited to: email address, first name, last name, credit card number, a user-specified password, user login and zip code.

• Account Information:  Account information such as login name, screen name and user settings provide users with personal configuration and mobility. The information is kept secure and confidential.
• Order Processing:  We request information from the user for purchases. Here a user must provide contact information (such as name and zip code) and financial information (such as credit card number, expiration date). This information is completely confidential and used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
• Support Information:  Information submitted to nanoCom Corporation for the purposes of support are kept completely confidential. The information is stored to offer ongoing help and support as requested by a user.

 

Information not Directly Submitted by Users

Aggregate Data

This is information we collect that is not personally identifiable, such as browser type and IP address. This information is gathered to analyze trends, for administration, to track user's movement, and gather broad demographic information for aggregate use.

System Information

iSpQ VideoChat and BuddyVision system information that is available to nanoCom Corporation includes usage of the system according to IP address, user name, time of entrance, time of exit, user usage history, program serial number, software version number, camera type, account login name and registration information. This data is used to monitor system performance.

     IP Address:  In all Internet applications of this kind, the IP address of the sender and receiver is a vital part of the TCP/IP standard protocol of the Internet. Any party to the communication session using certain software and/or hardware can extract your IP address.

Disclosure to Law Enforcement

nanoCom will permit authorized officers of the court access to all available and relevant information to comply with valid legal process such as a search warrant, subpoena, or court order. In addition, nanoCom will authorize officers of the court access to protect nanoCom Corporations rights and property or in special emergencies when we believe physical safety is at risk. Users IP and dynamic IP address may be traced by nanoCom and disclosed for these purposes only.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Sharing

We will share aggregated demographic information with our partners and advertisers (such as number of hits, unique visitors, number of males and female). This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, for credit card processing company to bill users for goods and services and for support software. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may/do partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Partner Use

nanoCom Corporation may offer your access to different services that are provided by a third party (partner). Any information you choose to provide to a partner falls under your responsibility and not the obligation of nanoCom Corporation. Be sure to consult the privacy policies of both companies.

Links

This web site contains links to other sites. Please be aware that we, nanoCom Corporation, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. nanoCom Corporation will automatically send the friend a one-time email inviting them to visit the site. nanoCom Corporation stores this information for the sole purpose of sending this one-time email. Emails Offers and Newsletters We send all new members welcoming emails to inform them of trial time, services and special offers. Established members will occasionally receive information on products, services, upgrades and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below or visit http://www.iSpQ.com/unsubscribe or users may remove or sign up for specific email offers by login in to their account at http://myspq.ispq.com/AccountInfo.asp

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. Correction/Updating Personal Information: If a user's personally identifiable information changes (such as email address), or if a user no longer desires our service, we will correct, update or remove that user's personal data provided to us. Much information can be updated at http://myspq.ispq.com/AccountInfo.asp or by sending a request through the support site at http://myspq.ispq.com/AccountInfo.asp

Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive promotional materials from our partners may opt-out of receiving these communications by visiting www.ispq.com/unsubscribe or users may remove or sign up for specific email offers by login in to their account at http://myspq.ispq.com/AccountInfo.asp Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

II. Online Community Privacy Information for iSpQWeb, iSpQ VideoChat, iSpQ.com and BuddyVision

Privacy and Security Issues

Unless produced by nanoCom Corporation, information that you access or receive by using nanoCom software, information sent to you directly by other users, entered or posted by the users is not reviewed, controlled, examined, verified, endorsed or stored by nanoCom Corporation unless specified below. There are three ways that end-users can receive information by using nanoCom software; direct communication, server-based communication and iSpQ Web.

Direct Communications - Software

A direct communication is when one user's data is sent to and received directly by another user. These communications are deliberate on the part of the sending end user. Direct communications are not reviewed, controlled, examined, verified, endorsed or stored by nanoCom Corporation. Once these communications are sent, they cannot be removed. They can be used by the receiver in a way other than intended by the sender.  Direct Communications include:

• Calls, Videoconferences or videochats of any number
• Broadcasts
• Online Quick Messages

Server-based Communications and Systems - Software

A server communication is sent to an end-user by another end-user, but is routed or stored on a nanoCom system or server. Server communication to and from users uses SSL (Secure Socket Layer) for data encryption. nanoCom Corporation does not monitor or review server-based communications unless specifically noted below. Server-based communications and systems include:

• Text Chats - nanoCom/iSpQ servers host text chat rooms, but participants generate all of the real-time content. The chats are not logged or recorded.
• Profiles - Profiles are stored by nanoCom Corporation, but they should be considered and treated as information sent from another member of the community. nanoCom does minimal review of profiles on a visual basis only, but does not verify or endorse any individual's profile rather it is accessed from within the program or on the Internet.
• Offline Messages - Online Quick Messages are sent directly from one user to another and are not routed through the nanoCom/iSpQ System. It is important for anyone who sends an offline message to know that the messages are being stored by nanoCom Corporation, but are not monitored or reviewed in anyway. When the offline message has been retrieved, nanoCom does not keep a record of it.
• V-Mail - V-Mail images are stored on the nanoCom/iSpQ system, but are not viewed, review or monitored by nanoCom or any of its employees. The images are assigned a long unique serial number and are not identified by sender or receivers email address. V-Mail text is sent directly to the receiver and is stored on the nanoCom/iSpQ servers for 30 days. nanoCom does not keep the email addresses that are sent through the system and will not use them in any way.
• Pal Lists - Pal Lists are stored on a server system, but are not monitored or reviewed by nanoCom Corporation.  Pal Lsits may be accessed by nanoCom employees for support purposes, when the request is made by the end-user.

Online Support

nanoCom Corporation has online support for iSpQ VideoChat on various days for extended periods of time. The online support representatives' primary task is answer technical questions. The nanoCom technical support staff does not monitor any rooms' text chats, quick messages, calls or other online activities unless directly involved in the communication. The support staff will take complaints of other members and use their discretion when determining blocks, moves and removal of online users. The online support staff has the ability to monitor who is online, what room users are in, view IP address of online members, and has access to information concerning past usage. This information is only used to monitor online usage statistics and to maintain the rules listed in the online help documents located at www.ispq.com .  Some other more specific information maybe accesses at the request of the user for the purposes of support.

Security

This website and software takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL, unless otherwise noted. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use password-protected computers when they leave their desk. All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Last Updated March 10, 2003